Service Design Executive/Specialist Full-Time

RSS client

RSS client

Industry

Telecommunication

Career Level

Executive

Job Function

Graphic Designer, Segments & Products

Years of Experience

2-3 years of relevant experience. • User knowledge of products such as Photoshop, Illustrator, InDesign, inVision, sketch, Figma and similar online tools would be a plus. Experience of design methodology and practicing service design will be preferred.

Qualification

• Bachelor’s degree from an accredited university, Masters preferred. Certification(s): Design related degree/certification or related industry experience preferred

Primary Skills

  • Good communication skills and proficiency in Presentations and analysis.
  • Telecom business knowledge and Commercial experience in a service design role.
  • Hands on experience on design tools & techniques - Good in research, benchmarking and measurement tools and techniques..
  • Analytical ability – have good understanding of Telecom business operations.
  • Should have customer centric approach - Passionate about user and customer experience.
  • Highly motivated with good problem solving skills and independent self-direction.

Position KPI

  • Be the champion of Service Design in companny – develop and execute the agenda in the organization in an effective manner.
  • Create artifacts for communication of studies and proposals for better stakeholder understanding and decision making.
  • Planning and facilitating workshops and trainings with stakeholders on tools and techniques.
  • Planning and conducting design research with customers & employees.
  • Collaborating with key stake holders for incorporating Usability/design recommendations in Product Development cycle for ensuring voice of customer in product design.
  • Responsible for presenting the work to rest of the BUs and building strong relationships with BUs for experience sharing on Service design project.
  • Working directly with clients and involving them openly in your processes, responding to feedback and championing the needs of customers throughout the project.
  • Create scenarios, service experience concepts, blueprints and detailed service design as part of a multi-disciplinary team.
  • Using your experience to help respond to proposals with innovative methods and options considering the organization constraints.

Overview

  • Location: Islamabad
  • Job Title: Service Design Executive/Specialist
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