Executive Backend Operations Full-Time

RSS client

RSS client

Industry

Telecommunication

Career Level

Executive

Job Function

Sales

Years of Experience

At least 2 to 3 Years of experience in relevant field, Must have relevant experience of handling Banking Back end operations

Qualification

Minimum Bachelor’s degree from a reputable Institution, Candidates with MBA degree will be preferred

Primary Skills

  • Excellent written and verbal communication skills 
  • Strong stakeholder management skills 
  • Out of the box thinking 
  • Ability to think and come up with recommendations for meeting business objectives
  • Experience of Banking related platforms 
  • Strong command on MS office, specially MS Excel, PowerPoint and Access 
  • Strong analytical skills 
  • Excellent interpersonal & coordination skills 
  • Ability to think and come up with recommendations for meeting business objectives.

Position KPI

  • Registrations of Backend Agents/Merchants at technical platform as per defined process. Responsible for Handler Addition/Deletion against registered Agent/Merchant. 
  • Determines operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses. 
  • Identifying and evaluating state-of-the-art technologies; defining user requirements.
  • Establishing technical specifications, and production, productivity, quality, and customer-service standards. 
  • Contributing information and analysis to organizational strategic plans and reviews.
  • Responsible for Account/Merchant Maintenance, Agent/Merchant KYC update and Account status (block / unblock). 
  • Take ownership of compliance, audit and self-assessment functions including rectification of all discrepancies. · 
  • Responsible for Agent Migration/Hierarchy Management and Bulk Operations (G2P & Corporate Clients).
  • Issuance of QR / NFC to agents & Merchants. 
  • Provide backend support to field compliance, fraud and investigation team. 
  • Ensure compliance with company policies and procedures as well as SBP/prudential regulations for smooth conduct of EMI operations efficiently and consistently 
  • To achieve departmental task/assignments efficiently & proactively in defined turnaround time (TAT) and by motivating and training the team members. 
  • Responsible for channel related reporting and complaints as per CMS. Receipt and acknowledgement of ATM/IBFT/POS and UBP transactions disputes from Agents and call center.

Overview

  • Location: Islamabad
  • Job Title: Executive Backend Operations
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