Functional Consultant(Oracle ERP)

Functional Consultant(Oracle ERP) Full-Time

RSS client

Industry

Telecommunication

Career Level

Assistant Manager

Primary Experience in

Information Technology

Qualification

BS(CS), BS(IT), MIT,BS(SE) , MBA Fin, CA/ACCA

Primary Skills

The ideal candidate should be able to:

  • Handle Escalation.
  • handle heavy work load effectively and efficiently.
  • Identify and capture needs for improvements, put forward these to relevant responsible.
  • Has own and conduct customer dialogues with respect to operational issues.
  • Own operational meeting arenas towards customers.

Position KPI

  • Act as a Service Delivery Manager to deliver on Customer SLA.
  • Govern progress of ticket resolution in light of SLAs with business users.
  • Governance of end-to-end SLA’s with the Customer & vendor.
  • Own and run operational meeting arenas towards the Customer (Service Delivery Meetings).
  • Report on issues logged by Customers using the meeting arenas.
  • Keep updated on and present the planned activities for the platform.
  • Discuss roles and escalation model with the customer.
  • Participate in vendor meetings with escalations from customer.
  • Responsible for  efficiency measures within operation.
  • Govern and execute system upgrades ensuring complete testing cycles.
  • Respond to the escalations received from customer.
  • Train and guide service desk for better first call resolution.
  • Train and guide Service Desk for newly on-boarded applications and systems in scope.
  •  Suggest and contribute to strengthen contract towards vendor.
  •  Own Crisis Management process and execute when required.
  •   Operational excellence/excellent execution.
  •  (Compliance) security/regulatory.
  • KPI reporting.

Years of Experience

5 years

Overview

  • Location: Islamabad
  • Job Title: Functional Consultant(Oracle ERP)
Apply For This Job

Apply For This Job

Please Add resume from the dashboard