Assistant Manager Consumer Postpaid & High Value Segment

Assistant Manager Consumer Postpaid & High Value Segment Full-Time

RSS client

Industry

Telecommunication

Career Level

Assistant Manager

Primary Experience in

Segments & Products

Qualification

Masters/bachelor in Business Administration or related fields.

Primary Skills

  • Advanced Excel skills.
  • Intermediate Access Skills.
  • Strong analytical mindset.
  • A professional, demonstrating excellent collaboration & time management skills.
  • Excellent ability to communicate effectively and efficiently at all levels.
  • Stakeholder Management.

Position KPI

This is a key segment role involved in managing the performance of the following segments in the organization:

  • B2C Postpaid.
  • High Value Prepaid.
  • Manage the Revenue, profitability and portfolio level performance of the Consumer Postpaid segment.
  • Responsible for overall portfolio management of the Consumer Postpaid segment.
  • Managing all Go-to-Market activities for the Postpaid segment such s getting the offers created and communicating them to the customer base.
  • Responsible for managing subscriber churn of the postpaid segment.
  • Work with internal stake-holders (S&D/CCD/ Circles) to execute and manage the acquisition of postpaid customers.
  • Responsible for the overall customer experience of Consumer Postpaid users and working with the value chain to remove pain points and deliver a smooth experience.
  • Drive Reporting related initiatives with BI to ensure availability of timely, improved and actionable insights on both these segments.
  • Responsible for ensuring a differentiated experience for the Prepaid High Value Segment.
  • Develop a touch-point strategy for Prepaid High Value customers that encompasses Customer Care and Network Experience.
  • Monitor the performance of the High Value Segment in terms of Churn reduction / increase in satisfaction score.
  •  Drive the High Value & B2C Postpaid Segments team to analyze customer churn trends and propose corrective actions to reduce customer churn.
  • Liaison with Bl team to deploy reporting dashboard which enables the monitoring of KPIs revenue, gross additions, churn and subscriber base movement.
  • Monitor monthly revenue achievement and develop tactical promotions to ramp up the revenue achievement.
  • Develop strong relationship with channel planning team to ensure quality of sale, right target setting and reduce churn.
  • Revenue forecast and update it monthly, quarterly and annually.
  • Establish a framework to perform competitive benchmark periodically and recommend changes to the management for the Mobile Voice and Data value propositions. 
  • Proficient in leading data analysis teams to develop actionable analysis.
  • Prepare business cases for the new product development, existing products changes, tactical promotions and BTL discounts along with proposed recommendation for management approval. 
  • Interact with customer care and relationship teams to gather the customer pain points and develop plan to improve customer experience.
  • Prepare product concept papers to record the business rules for the product development/ enhancements and coordinate with system and process team for the implementation.
  • Validate and approve BTL discounts initiated by circles sales team and perform look back analysis on the approved discounts.

Years of Experience

5-7 years

Overview

  • Location: Islamabad
  • Job Title: Assistant Manager Consumer Postpaid & High Value Segment
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